Report Lost or Stolen Cards
If you suspect your card has been lost or stolen, call us immediately any time of day.
You can also turn your debit card on and off using the Bank of Hillsboro mobile banking app or via online banking. You are in control 24/7 and can manage your card directly from your smart phone.
Protect Yourself from Fraud
As you know, identity fraud has become a common occurrence and a real threat to our financial security. Banks are consistently dealing with an increased number of unauthorized ATM and debit card transactions. Our goal, quite simply, is to minimize your exposure to risk. To protect your account, we monitor your ATM and Debit card transactions for potentially fraudulent activity. We encourage you to do the same. Online and mobile banking make monitoring your account activity very easy. You can even set up alerts to notify you of your account activity and turn your card ON/OFF. If you have not signed up for online banking, we urge you to do so in order to monitor your own accounts. If you identify any fraudulent transactions, please contact us immediately. Remember, you do not have any liability for unauthorized transactions confirmed as part of a breach, provided that the transactions are reported within the required timeframe.
These other simple steps will help protect you:
- In stores and at ATMs, always cover your card and PIN.
- Watch for cell phone cameras, mirrors or other tools used to view cards and PINs.
- Be careful about allowing cashiers to take your card out of sight.
- When out-of-state, use your debit card for PIN-based transactions whenever possible. Signature-based transactions may be restricted in some cases.
If we suspect fraudulent ATM or debit card use, we will call you to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk. Whenever possible, someone from the bank will call you personally. However, there may be times when you receive an automated call, which will ask you to verify recent transaction activity. You will be provided with a toll-free number to call should you have additional questions. Again, please monitor your account activity and follow the tips to protect your information. Call us immediately if you suspect any fraud.
Report Lost or Stolen Cards during business hours 800-717-3991 after hours 800-811-8134 Option #3